Help with Frozen Pipes and Energy Crises

from Ashelle Henry in the Office of Concilwoman Daniel McCray, 2nd District

What you need to know about Energy Crisis Season and Baltimore City:

• November 1 through March 31 is designated as the Energy Crisis period at the Office of Home Energy Programs (OHEP). During the Energy Crisis period, energy crisis applications are expedited.

• An energy crisis is defined as where a household has no heat, a shortage of fuel supply, or an imminent utility turn-off (less than 3 days) during the period between November 1 through March 31. A household may apply for energy crisis assistance during this period by applying at their local OHEP office.

• For incomplete applications, the 18-48-hour clock begins when the signed application AND Crisis Season Declaration Form are received. This is the only documentation required for a customer to receive a crisis benefit or utility commitment. The application may be pended for all other supporting documentation. The Crisis Season form contains an agreement that the customer will return with the missing documents or OHEP will need to collect the benefit back from the customer. Do not forget to turn in the documents, otherwise the customer will end up repaying back the benefit. It is important to return the documents! Here is a link to theCrisis Season Declaration Form.

• For complete applications, the 18-48-hour clock begins when the signed application and complete documentation are received. The Crisis Season Declaration form is not needed.